Refund Policy

At Al-Khair Co-Operative Credit Society, we are committed to providing interest-free loans with transparency and fairness. Our refund policy outlines the process for refunding any fees paid, including processing fees. Please review the following policy carefully.

1. Refund Eligibility

Refunds may be processed under the following circumstances:

• The refund request is made within 30 days of the payment or transaction.
• The loan application is canceled or rejected due to errors or issues on our part.
• Any excess fees collected beyond the actual processing costs are eligible for a refund.

2. Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

• Application processing fees paid for loans that were approved and disbursed.
• Fees related to administrative services or external processing that are incurred and non-recoverable.

3. Refund Process

To request a refund, please follow these steps:

• Submit a written request via email or official form to our customer service team at [email protected], including details of the transaction and reason for the refund.
• Provide any supporting documentation or proof of payment if applicable.
• Our team will review the request and process the refund within 14-21 business days, if eligible.

4. Processing Fees

A processing fee of 3% will be deducted from the refund amount to cover administrative costs. This fee applies to all refundable transactions.

5. Additional Charges

Any additional charges incurred during the loan processing or disbursement, such as service fees from external agencies, are non-refundable.

6. Contact Us

For any questions or assistance regarding our refund policy, please contact us at:

V8RV+GF5, Maharashtra- 431001

[email protected]

+91 7415422286